Support Forum NEW

Technical questions related to usage of Arcv2CAD may be posted to the Arcv2CAD support forum. Visit the forum also to search for an answer to your own question that may have already been addressed on the forum.

       Enter the forum here!

We encourage users to post questions directly to the support forum in preference to requesting support via email. The support forum is regularly monitored by us and you will get an answer just as quickly as sending an email. The advantage of posting to the forum is that other users will also be able to benefit by seeing the question and answer.


Software Registration

The software is required to be registered in order to enable the fully licensed version of the software. To register, start Arcv2CAD 5.0, and then click on the software's 'About' button ('?' icon). In the 'About' dialog click the 'Registration' button.

Enter your Name and Keycode exactly as supplied to you when you purchased the software. You must enter both your Name and Keycode exactly as supplied, or the registration will fail.

Keep your keycode information in a safe place, in case you need to re-install the software.

Getting the latest software version

We are updating the software on a regular basis. All updates are free to registered users who purchased the software within the last 12 months. Simply go the download page and download the latest software. (If there has been a major upgrade since your last download you may also need to request a new keycode.)

       Download the latest release Arcv2CAD here!

If your registration is outside of the 12 month free upgrade period you may be required to purchase an upgrade license in order to get the latest software.

       Purchase an upgrade to the latest Arcv2CAD here!

If you have discovered a software error, it is always recommended to download the latest version of the software prior to reporting the bug, since chances are it has already been fixed.

User Manual(s)

The complete Arcv2CAD user manual is included in the download software. Open the Help file via Start | All Programs | Arcv2CAD 5.0 | Arcv2CAD 5.0 User Guide.

A PDF version of the Arcv2CAD user manual is also available. It can be downloaded here:

Arcv2CAD 5.0 User Manual (PDF) Right click to download.

For usage of the Arcv2CAD DLL refer to the chapter 'Developer Version DLL'

Known problem running Help file on a network drive

If the software is installed on a network drive the online help may not be accessible. The online help contents may be visible in the left hand panel, but the right hand panel may display a message such as 'Action cancelled' or 'Internet Explorer was unable to link to the web page you requested.'

3 possible solutions are:

(1) Install Arcv2CAD on your local drive.

(2) Copy the Arcv2CAD help file called arcv2cad4.chm to your local drive, and set the path to the new location of the help file in the [Help] section of Arcv2CAD ini file (A2C25.INI). For example if the help file was moved to c:\helpfiles the setting in A2C25.INI would be:

[Help]
HelpPath=C:\helpfiles\arcv2cad4.chm

(3) Download and run 'HHReg v1.1 - HTML Help registration utility' and add arcv2cad4.chm to the list of .CHM files explicitly allowed to run from a network drive.

Archived Software versions

Archived versions of Arcv2CAD are available here.

Report a Software Error

Please send as much detail as possible about the problem being experienced.

- include the exact version of the software as displayed in the Arcv2CAD 'About' dialog. (It is also recommended to download the latest software prior to reporting a bug, see above.)

- write down as much detail as possible about the error, and the steps to repeat it.

- if a bug is demonstrated by, or only occurs with a particular shapefile, then the complete shapefile, eg sample.SHP + sample.SHX + sample.DBF (zipped into a single .ZIP file) should be sent if at all possible.

- send stored defaults (.DEF) file.
Arcv2cad stores the settings that were used in each shapefile translation. These settings are stored in individual files in the 'DEFS' folder, which is a sub-folder of the Arcv2CAD installation folder. Because a problem may only be related to a specific setting it is useful to send this file so that we can see the exact settings used for the translation.

Email Technical Support

Technical support may be obtained by sending an email to our 'Technical Support' email. See here.

As noted above we encourage technical support queries to be directed to the support forum as the first option.