Support Forum NEW

Technical questions related to usage of dwgConvert may be posted to the dwgConvert support forum. Visit the forum also to search for an answer to your own question that may have already been addressed on the forum.

 

      Enter the forum here!

We encourage users to post questions directly to the support forum in preference to requesting support via email. The support forum is regularly monitored by us and you will get an answer just as quickly as sending an email. The advantage of posting to the forum is that other users will also be able to benefit by seeing the question and answer.


Software Registration

The software is required to be registered in order to enable the fully licensed version of the software. To register, start dwgConvert, and then click on the software's 'About' button. In the 'About' dialog click the 'Registration' button.

Enter your Name and Keycode exactly as supplied to you when you purchased the software. You must enter both your Name and Keycode exactly as supplied, or the registration will fail.

Keep your keycode information in a safe place, in case you need to re-install the software.

Getting the latest software version

We are updating the software on a regular basis. All updates are free to registered users who purchased the software within the last 12 months. Simply go the download page and download the latest software. (If there has been a major upgrade since your last download you may also need to request a new keycode.)

       Download the latest release dwgConvert here!

If your registration is outside of the 12 month free upgrade period you may be required to purchase an upgrade license in order to get the latest software.

       Purchase an upgrade to the latest dwgConvert here!

If you have discovered a software error, it is always recommended to download the latest version of the software prior to reporting the bug, since chances are it has already been fixed.

User Manual

The complete dwgConvert user manual is included in the download software. Open the Help file via Start | All Programs | dwgConvert 4.0 | dwgConvert 4.0 User Guide.

Known problem running Help file on a network drive

If the software is installed on a network drive the online help may not be accessible. The online help contents may be visible in the left hand panel, but the right hand panel may display a message such as 'Action cancelled' or 'Internet Explorer was unable to link to the web page you requested.'

2 possible solutions are:

(1) Install dwgConvert on your local drive.

(2) Download and run 'HHReg v1.1 - HTML Help registration utility' and add dwgConvert.chm to the list of .CHM files explicitly allowed to run from a network drive.

Archived Software versions

Archived versions of dwgConvert are available here.

Report a Software Error

Please send as much detail as possible about the problem being experienced.

- include the exact version of the software as displayed in the dwgConvert 'About' dialog. (It is also recommended to download the latest software prior to reporting a bug, see above.)

- write down as much detail as possible about the error, e.g. especially the settings used for the translation.

- if a bug is demonstrated by, or only occurs with a particular CAD file, then it should be sent if at all possible.

Email Technical Support

Technical support may be obtained by sending an email to our 'Technical Support' email. See here.

As noted above we encourage technical support queries to be directed to the support forum as the first option.